HOUSING OFFICER | TIER 1 PROVIDER
Permanent position | Full time | Hybrid Working | City Fringe
- Support tenants to sustain safe and stable housing
- Deliver frontline housing services with empathy and consistency
- Be part of a purpose-driven organisation making real community impact
Your Impact
Do you believe that safe, stable housing can change the course of someone’s life?
In this role, you will work directly with tenants to support successful tenancies, helping individuals and families maintain housing stability during times of vulnerability.
You will be a consistent, trusted point of contact — balancing empathy with clear boundaries, and ensuring people feel supported while meeting their tenancy obligations.
Your work will contribute to stronger communities by helping people remain safely housed, connected and supported.
The Role
Reporting to the Housing Team Leader, you will manage a portfolio of tenancies and deliver day-to-day housing services. Key responsibilities include:
- Managing a portfolio of social and/or affordable housing tenancies
- Supporting tenants to sustain their housing through proactive engagement
- Coordinating property inspections and addressing tenancy matters
- Working with tenants to manage arrears, maintenance issues and tenancy obligations
- Liaising with internal teams and external support services
- Maintaining accurate records and ensuring compliance with policies and regulations
This is a hands-on role that combines relationship management, administration and problem-solving in a community-focused environment.
The Organisation
This is a Tier 1 housing provider. They are well-established, purpose-driven organisation supporting individuals and families experiencing vulnerability.
With a strong presence in the community, the organisation delivers housing and support services designed to create stability, dignity and opportunity.
Their work is grounded in respect and inclusion, with a focus on helping people build safer, more secure futures.
What You Bring
You are a compassionate and organised professional with experience in housing, community services or a related field. You bring a practical, solutions-focused approach and the ability to build trust while managing complex situations. Your experience includes:
- Experience in housing, tenancy management or community services
- Strong interpersonal skills with the ability to engage a diverse client group
- Confidence managing challenging conversations with empathy and professionalism
- Good administrative skills and attention to detail
- Understanding of tenancy legislation or willingness to learn
- A genuine commitment to supporting people to maintain stable housing
Questions?
Please email Lisa Morell with any specific questions you have, or to arrange a confidential discussion about this role.
How to Apply
Please email your CV and cover letter addressing the “What You Bring” section of the advertisement and we will be in touch as soon as possible to let you know the progress of your application.
Closing Date
Recruitment will commence as soon as suitable applications are received, and the role may close once sufficient suitable applications are collected. Please apply as soon as possible.
As we are retained to recruit this role, all third-party and indirect applications will be forwarded to Social Impact Careers.
Please email Lisa Morell with any specific questions you have, or to arrange a confidential discussion about this role.
How to Apply
Please email your CV and cover letter addressing the “What You Bring” section of the advertisement and we will be in touch as soon as possible to let you know the progress of your application.
Closing Date
Recruitment will commence as soon as suitable applications are received, and the role may close once sufficient suitable applications are collected. Please apply as soon as possible.
As we are retained to recruit this role, all third-party and indirect applications will be forwarded to Social Impact Careers.
